This document is a proposal of the Limited Liability Company "COLLECTION OF EXCURSIONS", the registration number in the uniform federal register of tour operators VNT 017380, the contract liability insurance for non-execution or improper performance of obligations under the contract for the sale of tourist product No. 318 / 16-49 dated 10/06 / 2016 c PJSC "GAIDE Insurance Company" (191119, St. Petersburg, Ligovsky pr-kt, 108, lit. A), the amount of financial security is 500,000 rubles, the term of the financial security from 01.07.2016 to 30.06.2017, сonclude a contract for the provision of services on the terms that are the subject of this document.1. Basic Provisions
1. Basic Provisions
1.1 For the purposes of an unambiguous interpretation of this document, the following values are used:
1.1.1 Services - excursion and transportation and other services posted on the Internet at http://excursions-saint-petersburg.com (the "Site").
1.1.2 The offer is the present document "Rules for ordering, payment and refusal of services" (hereinafter referred to as the Rules) posted on the Site. The rules are an open document, the current version of which is always located on the Internet at http://excursions-saint-petersburg.com/terms.html. These Rules may be amended or supplemented by the Contractor without special notification to possible interested parties. These Rules regulate the rules of the order (according to paragraph 2 of these Rules) and the payment (according to paragraph 3 of these Rules) of services, as well as the refusal of services (according to paragraph 6 of these Rules) published on the Site.
1.1.3 Acceptance of the offer - full and unconditional acceptance of the Rules in the order of acceptance of these Rules without signing by the parties. The adoption of the Rules has legal force in accordance with Art. 434 of the Civil Code of the Russian Federation and is equivalent to a contract signed by the parties.
1.1.4 Customer - a visitor to the Site who has made a service order in any way, according to clause 2.1 of these Rules, a person who has reached the age of sixteen, a legal entity regardless of citizenship and jurisdiction.
1.1.5 The Contractor - the direct executor of the services placed on the Site is the Limited Liability Company "EXCURSIONS COLLECTION".
1.1.6 The Parties - the Customer and the Contractor are jointly referred to as the Parties.
1.2 The Rules are a legally binding agreement between the Customer and the Contractor, the subject of which is the provision of the Services to the Customer. In addition to these Rules, the relations between the Contractor and the Customer is regulated by the accompanying registration of the order documents (see paragraph 5 of these Rules). For further use of the Site and ordering of services posted on the Site, it is necessary to carefully read the terms of these Rules.
1.3 By using the Site, and also by ordering and paying for services from the Site, regardless of the way the order is made, the Customer accepts all conditions for ordering, delivery of services and refusal of paid services in accordance with these Rules.
1.4 For the executed and paid order there is an edition of the present Rules which operated at the moment of payment of the order.
2. Order of services
2.1 The order of the service is carried out in any accessible way from those offered by the Contractor on the Site.
2.2 Making an order for the services posted on the Site, the Customer agrees with the provision to the Contractor and processing of contact information, in accordance with paragraph 5.8 of these rules.
2.3 Confirmation of the order is carried out within 1 hour from the moment of receipt of the order during working hours.
2.4 The Contractor reserves the right to refuse to provide the service and offer alternative service options in the absence of technical capability, namely, but not limited to: lack of available units for the requested time, absence of free guides, inability to organize a visit to the museum, Hotel, lack of places for a combined excursion or an assembly tour, as well as, in other cases, the occurrence of circumstances beyond the control of the Contractor.
3. Cost and Payment
3.1 The cost of services corresponds to the prices for the current season (see clause 4 of these Rules) published on the Site at the time of placing the order by the Customer.
3.1.1 Prices are valid for excursions in Russian, English, German, French, Italian and Spanish. The cost of excursions in other languages requires a separate calculation for the request.
3.1.2 Parties allow the appearance of additional conditions affecting the cost of services (including, but not limited to, the size of the minimum group, as well as events in accordance with 4.3.1), as the Contractor notifies the Customer at the time of order approval prior to the payment for services by the Customer.
3.2 The Contractor regulates pricing in accordance with the current situation and reserves the unconditional right to change prices on the Site without mandatory prior notification of possible interested persons.
3.3 After confirming the order, the customer must pay the total cost of the services on the order in a timely manner.
3.3.1 The Contractor allows payment in several stages. At the same time, in the first stage, the cost of services for the first day of service and the total cost of non-refundable services are paid according to clause 5.9, in the subsequent stages the remaining part of the sum is paid from the total cost of the order.
3.3.2 Terms of payment and other material terms shall be agreed by the Parties and recorded in documents or official correspondence.
3.4 Possible forms and terms of payment for services are defined in accordance with the section Payment for services of the company.
3.5 The terms of payment are regulated as follows:
- not less than 10 minutes and not more than 24 hours in the case of online payment or cash payment in the communication salons and terminals from the moment of confirmation by the payment service;
- no more than 3 working days in case of payment through the bank to the details of the organization;
- the fact of payment is not a fact of transfer of funds to the account of the Contractor;
- the moment of transfer of funds is considered to receive information about the receipt of funds on the account of the Contractor by the specialist who processes the order.
3.6 Payment for services should be made in the following terms:
3.6.1. Not later than 72 hours before the beginning of the actual service of an individual guest or group of guests, no more than 5 people and no later than 14 days before the actual service of the group more than 5 people.
3.6.2 Within 3 working days from the date of confirmation of services and invoicing.
3.6.3. In other terms, which are fixed in supporting documents and / or official correspondence at the time of placing an order and are treated as priority, applying instead of clauses 3.6.1 and 3.6.2 of these Rules.
3.6.4 In case of violation of the terms of payment, the Contractor reserves the right to cancel the application without notice to the Customer.
4.1 The prices for the Contractor's services vary throughout the year and are divided into low and high seasons. The prices published on the Site are applied to the current season. When ordering services for another season, the cost of services is set at the time of booking.
4.2 The price may change during one season due to the influence of external factors, namely, but not limited to, a significant rise in price of fuel, the entry into force of legislative acts, the application of which may affect the cost of services.
4.3 During the season, services are provided in accordance with the prices for this season. In the case of the order of services, the execution of which falls on a different season, the price of the service is determined by the season of rendering the services, and not their order.
4.3.1 Conducting economic, political, other mass events, and also some other reasons may affect the cost of services, the current price for certain dates may differ from the price published on the Site for the season.
5. Delivery and terms of service
5.1 The Contractor provides supporting documents depending on the services ordered: a boarding pass in case of ordering a group excursion, a service program and a voucher for the provision of services in case of ordering an individual or organized group excursion and other supporting documents or a set of documents based on the terms of service.
5.1.1 Confirming documents are sent to e-mail or in another convenient way within 30 minutes from the moment of crediting funds to the account in accordance with clause 3.5, unless otherwise specified in the official correspondence.
5.1.2 Under the official (properly executed) correspondence, the Parties imply substantial conditions fixed by means of electronic mail and facsimile. In case of making adjustments to material conditions, according to clause 5.5, fixed in the supporting documents after their provision and / or payment for services, through official correspondence, the unconditional priority of performance of the essential conditions of service is transmitted to the official correspondence.
5.1.3 If, for a number of reasons, including but not limited to compliance with the requirements of legislative acts, the signing of extended safety rules or other conditions is required, such documents are approved together with a set of supporting documents and become an integral part of these Rules.
5.2 For proper execution of the order, the Parties agreed on the presence of representatives of the Parties on the spot.
5.2.1. The representative of the Contractor is the employee of the Contractor, who represents him on the order and is responsible for the technical execution of the program, including a guide, driver or other person.
5.2.2 Customer's representative - the Customer appoints the official senior representative (hereinafter referred to as the "Accompanying" or the "Representative") or several Representatives accompanying the group on the order and representing the interests of the group and notifies the Contractor thereof.
5.2.3 The Customer's representative is the contact person for any questions during the execution of the order.
5.2.4 In the event that the Customer has not appointed a Representative, the Customer assumes responsibility for the performance of clauses 5.6 to 5.7.
5.2.5 Contacts of the Representative of the Contractor shall be sent on the day preceding the day of service start, but not later than 2 hours before the start of the service.
5.3 The parties agreed that all the essential terms of service, according to clause 5.5, on request are recorded in supporting documents, as well as in official correspondence.
5.4 At the beginning of actual services, the first day of service specified in the supporting documents and / or official correspondence is understood.
5.4.1 In the case of the need to pre-purchase non-return services in accordance with paragraph 5.9, the beginning of the actual service is the time when the Contractor pays for these services.
5.5 Essential conditions of the party determined the following possible conditions: the time and place of the beginning and end of the provision of services, including the train / flight number, address of the place of residence, quantity and quality (age, citizenship, availability of benefits) group composition, number and amount of services provided , Including the number of tickets and the availability / absence of paid meals, as well as other conditions, the change of which can have a significant effect on the service, as well as its cost.
5.6 In order to fulfill essential conditions, the Customer Representative follows the instructions of the Representative of the Contractor.
5.6.1 The representative of the Customer comes to the place of departure of the excursion (organizes the collection of the group under individual service) not later than 15 minutes before its departure.
5.6.2 The Customer's representative assumes responsibility for being late to museums and denial of service in the museum or on the territory of the organizer of food in case of violation by the Customer of clause 5.5.1.
5.6.3 Additional working hours for transport and / or guides, meals and other services are paid additionally in agreement with the Contractor if there is a technical capability.
5.6.4 The Contractor reserves the right to stop the execution of the program in accordance with the declared time in case of violation by the Customer of clause 5.5.1, including if the place of the end of the provision of services does not coincide with the place of termination of the provision of services in accordance with supporting documents and / or official correspondence.
5.6.5 In the presence of the right to a privilege, the Customer's Representative is required to ensure the availability of documents confirming this right at the time of rendering the service. Otherwise, the Customer makes an additional payment for services in the amount of the difference in value to the value of the main category.
5.7 The Customer representative assumes and is responsible for compliance with the Rules of Conduct and the basic safety precautions on the excursion (hereinafter - Rules of Conduct) and undertakes to familiarize with the Rules of Conduct of the remaining members of the group. 5.7.1 In case of violation of the Rules of Conduct, the Contractor reserves the right to suspend the service until the violation is rectified, and in case of impossibility, to refuse further provision of the service.
5.8 For execution and execution of the order, the Contractor requires a telephone number and / or the Customer's e-mail address. The received information is used to confirm the order, notify about changes in the order, provide contact and other information related to the order via voice / fax communication, e-mail and SMS, as well as for one-time connection of the quality control service of the Contractor with the Customer. This information is confidential and is not used in future for advertising and other newsletters.
5.9 Non-return services in accordance with these Rules are museum tickets and excursions in museums, as well as possible other non-refundable services recorded by the Parties in the official correspondence.
5.10 When ordering tickets for a group excursion, the Customer is guaranteed the availability of the number of bought-out seats according to the voucher or boarding pass without specifying the specific places, and also the section / deck in the cabin of the vehicle, unless otherwise specified in the voucher or boarding pass.
5.11 If the service is impossible to provide, including but not limited to technical reasons, the Contractor offers the Customer an alternative (similar in cost or more expensive) service option (another excursion or excursion, another transport, museum replacement) or performs a full refund of the paid service Parts of services).
5.12 The Contractor reserves the right to change excursions without reducing the total amount of the excursion program, the Customer has the right to agree to changes or to refuse the service. In case of the Customer's refusal, the Contractor shall perform a full refund of the paid service (part of the services).
6. Refusal of Service
6.1 The customer has the right to timely refuse the services provided by sending a letter to e-mail or by fax.
6.2 Timely is a refusal made by the Customer not later than the established time before the beginning of the execution of the order and actual maintenance in accordance with the following points:
6.2.1 By default, for an individual guest or group of guests not more than 5 people, the cancellation of services no later than 72 hours before the actual service is considered timely.
6.2.2 By default, when servicing a group of guests of more than 5 people, it is timely to refuse services no later than 7 days before the actual service begins.
6.2.3 The parties allow adjustment of other conditions for refuse services, which are recorded in supporting documents and / or official correspondence at the time of placing the order and are treated as priority, applying instead of 6.2.1 and 6.2.2 of these Rules.
6.2.4 In the event of the Customer's timely refusal of the paid reservation, the Contractor returns to the Customer the full cost of the paid services, except for the possible costs of the commission of payment systems and the cost of banking services.
6.2.6 In case of the cancellation of the services within the time limits that violate clauses 6.2.1, 6.2.2, 6.2.3 and 5.9, the cancellation of services is considered untimely.
6.3 In case of late refusal, as well as delay or non-arrival of the Customer to the places where the services were provided, the amount of the advance payment made by the Customer at the time of placing the order is not returned to the Customer and is considered a fine for late refusal of services. Services for servicing in case of late refusal of services are not provided.
6.3.1 Under the forfeit amount is understood the cost of paid services on request and is determined by the Contractor depending on the damage incurred, but not less than the cost of services for all days of service falling under the terms of late failure according to clauses 6.2.1 and 6.2.2, as well as the cost of purchased non-refundable Services, according to clause 5.9, and, in addition, the cost of other actually incurred expenses.
7. Motivation program and gift certificate
7.1 The Contractor has established variants of motivational programs (hereinafter referred to as "Discount Promotions") for users of the Site.
7.1.1 The discount programs are placed on the website on the page Discounted promotions and discounts. Terms and conditions are published directly in the description of each individual Discount Promotion.
7.1.2 The Customer has the right to use one of the Discounted Shares at his own discretion.
7.2 The Customer has the right to order and pay for services published on the site and to transfer (present) to any interested person (hereinafter - the Gift Certificate). Terms of registration and use of the gift certificate can be found in the Gift Certificate section.
8. Other rights and responsibilities of the parties
8.1 The Contractor is responsible for the material damage caused to the Customer due to deficiencies in the services provided, in the manner and scope provided for by the legislation of the Russian Federation, except for cases when the violation of the Customer's rights occurred due to weather conditions, natural disasters, the application of legislative acts and orders of state institutions and other circumstances force majeure.
8.2 The Customer is responsible for fulfilling its obligations to the Contractor, as well as for causing the Contractor both material damage and damage to its business reputation.
8.3 The customer represents the interests of all tourists entered in the application for the order of services and is liable to the Contractor for the correctness of the information specified in the application, as well as for the compliance of all tourists with these Rules.
9. Final Provisions
9.1 These Rules are governed by the laws of the Russian Federation. Other issues not regulated by these Rules are resolved in accordance with the legislation of the Russian Federation.
9.2 In case of any disputes arising from the application of these Rules, the Parties shall make every effort to resolve them through negotiations.
9.3 In case that it is not possible to resolve disputed situations by negotiation, disputes shall be resolved in time and in accordance with the procedure established by the legislative acts of the Russian Federation.
10. Requisites of the Contractor
"COLLECTION OF EXCURSIONS" LLC
Address: 191186, St. Petersburg, st. Malaya Morskaya 11, office 40
TIN: 7840052078 / KPP: 784001001
S / a: in Petrovsky Branch of the Public Joint Stock Company of the Bank "Financial Corporation Open", St. Petersburg, c / a: 30101810540300000795, BIC: 044030795
Tel .: +7 (812) 642-94-47